FAQ
General
How can I pay?
Payment can be made with Paypal, credit card, invoice or Sofortüberweisung.
Will I receive an order confirmation and invoice from you?
Yes, you will receive both by email after your order.
I made a mistake in my information, how can I change it?
Just send us an e-mail to mail@nutreeoil.com
I have a general question about the order or a problem with the order, who can I contact?
You are always welcome to contact us by e-mail. Just send us your questions to mail@nutreeoil.com
Can I exchange my product? What do I have to consider?
Basically yes. You have a right of return! If you have made an order by mistake, received a wrong delivery or the delivery was simply too late, then you may claim it. However, if you have already opened your cosmetic product, then we are not allowed to take it back for hygienic reasons and therefore we are not allowed to refund it.
How did the exchange and refunds work?
If you refuse to accept your NUTREEOIL package or do not pick up your package from the post office, it will come back to us and we will contact you immediately to find out why. If you have already received the package but still want to return the unopened product to us, simply email us at mail@nutreeoil.com and request your return label. Your payment will be refunded via the payment method you provided.
Skincare
Are your products suitable for all skin types?
Yes, since our NUTREEOIL Cacay Oil is 100% natural and without additives, it is suitable for all skin types. Whether dry, oily or combination skin - the dry oil is immediately absorbed and nourishes. The best part is, it doesn't leave an oily film. It helps regulate sebum production and restores the skin's natural balance. This improves the appearance of the skin. However, the skin is usually pre-treated and you may experience blemishes at the beginning. This happens because your skin cleanses itself with the NUTREEOIL care and repels the pollutants and impurities first. Therefore, we recommend that you apply the Cacay oil purely to your skin and do not mix it with other creams in that case. Keep using it, because this cleansing process is very important for your skin. After that you will have a skin like new, we promise.
Are your products suitable for everyone?
Our products are suitable for everyone! Young or old, man, woman or diverse - any skin, any hair. 100% nature for everyone.
I suffer from a skin disease. Can I still use your products without hesitation?
Yes, you can. If you have any questions, you can ask our team for advice before use. Just contact us at mail@nutreeoil.com.
Ingredients
Do you use natural ingredients in your products?
Yes, 100% unprocessed ingredients - pure Cacay oil from nature.
Do your products contain parabens?
No!
Do your products contain silicones?
No!
Do your products contain fragrances?
No!
What is the shelf life of my product?
After opening 12 months.
Responsibility
Are your products free from animal testing?
Yes!
Are your products vegan?
Yes!
Is your packaging sustainable?
Yes, our bottles are made of glass because we are committed to using less plastic. The packaging and the shipping box are made of recycled eco-paper. For the packaging material in the shipping box we use renewable natural wood wool.
Delivery
How can I track the shipment of my order?
You will receive an email from us as soon as we have shipped your package. In this mail you will find your own tracking number. With this number you can follow your package exactly under the link in the mail.
What can I do if my package is returned to the sender?
In this case, we will contact you by mail to see if your address was correct. Then your package will be sent out to you again.
How long is the delivery time?
Our delivery time is two to four working days.
I have not received my product, what should I do?
Be sure to contact us. You can always send us an e-mail to mail@nutreeoil.com. We will help you find out where your package is.
How is the order shipped?
We ship our NUTREEOIL packages throughout Germany and the EU with the parcel service provider DPD. Our customers automatically receive a tracking number with their order to track their package. To Switzerland we ship with DHL.
How much is the shipping?
Germany-wide 4,00 € and from 40,00 € purchase value free of shipping costs
EU-wide 13,99 € and from 40,00 € purchase value 4,00 €.
Outside the EU 19,99 € and from 40,00 € purchase value 13,99 €.
My customer account
How can I create a customer account?
When shopping in our online store, you will be presented with the option to create a customer account in the payment step. But even if you don't make a purchase, you can create an account in advance to manage your future orders. To do this, click on the human icon in the menu bar at the top of our website and follow the instructions to register.
Why should I have a customer account?
In your customer account you can view your past orders and store your data so that future orders can be processed faster and easier.
I have forgotten my password!
In this case, use the option "Forgotten password" in the login screen for the customer account. We will send you your new password immediately by mail.
Haven't found the answer to your question?
We are here for you: mail@nutreeoil.com.
